We are currently experiencing high volume and shipping delays. We appreciate your patience and continued support.


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What size should I purchase? 

Each product has its own sizing chart that you can check on its product page. Some of the tops’ and bottoms’ size charts vary from one another, so be sure to look at the correct size chart for the product you are interested in. Most of our items run true to size.

If you’re still not sure what size to buy, please feel free to reach out to help@connectful.com and we’ll be sure to hook you up with the perfect fit.

An item came defective...what do I do?

We are so sorry to hear about that! Please send an email to help@connectful.com, send us a picture of the defective item(s) and we will get that fixed for you. 

The item says delivered, but I didn’t receive it?

Please contact your local USPS carrier first and give them your tracking number. Unfortunately, once the items have shipped off from our fulfillment center, it is out of our hands how the package will get to you since it is the carriers job to safely and timely deliver your package. If you have contacted USPS and still have issues, please email us at help@connectful.com


How do I stay up-to-date on your new products and when you will restock?

You can subscribe to our newsletter at our website, www.connectful.com and follow us on Instagram @connectfulapp. 

Shipping, Returns and Payment


Our shipping policy can be found here. Our refund policy can be found here.

**We do not provide return labels for international orders.


How much does shipping cost?

Shipping costs vary based on your location and your package size. Below is a general outline to our shipping prices:


 Shipping Method Estimated Delivery Time Shipment Cost
Free Shipping 4-7 Business Days Free Shipping on orders of $125 and more
Standard Shipping 4-7 Business Days

Starting at $4.76
(Determined by Package Weight)

2-Day Shipping 2 Business Days

Starting at $13.29
(Determined by Package Weight)



Shipping Method Estimated Delivery Time Shipment Cost
Standard Shipping 7-30 Business Days Starting at $6.80
(Determined by Package Weight)


Do you ship outside the Continental U.S.?

We do! We use USPS Priority and First Class International packaging. Please refer to this index to see if we can ship to you. Please be aware that your country may add additional import taxes or tariffs on the items once they arrive-- Unfortunately, these are outside of our control and must be taken into consideration with shipping costs. If you would like to know what kind of extra fees may incur, it is best to contact your local post office!


How long will the delivery take?

Once our warehouse fulfills your order, your estimated delivery time within the Continental U.S. will be 4-7 Business Days depending upon the shipping method you choose at checkout.

If you are outside the Continental US, your estimated delivery time will be between 7-30 Business Days depending upon the shipping method you choose at checkout.


What is your return and exchange policy?

Our return and exchange policy is linked here.

 We offer returns and exchanges within 28 days of you receiving your order. The clothing must be in perfect condition, unworn, and in the original bag. We also provide prepaid return labels.


Can I make changes to my order once I have checked out?

Unfortunately, we are unable to make any changes to your order once you’ve hit the ‘Place Order’ button: This includes changing an item or an item’s size, delivery/billing address, or the shipping method. However, we would be more than happy to help you out through the exchange process through our Customer Service Email: help@connectful.com.


How do I cancel my order?

If you’d like to cancel your order, please reach out to help@connectful.com. ASAP and we will help you with the cancellation process.


What payment methods do you accept?

If you scroll to the bottom of this page to the footer, you can see all of the payment methods we currently accept! This includes AfterPay, Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, Google Pay, and PayPal.


How do I track my order?

Once your order has been processed through our fulfillment center, you will receive an email with your tracking information-- This can take around 1-2 business days at most. If you are having trouble tracking your order, please reach out to us at help@connectful.com with your order confirmation email or a link to your tracking information and we’ll be more than happy to help.


I requested a refund, but I haven’t received it yet.

Depending on the payment method you used at checkout and the country you are returning your items from, it can take a little while for your refund to get processed. While you are working with our customer service team at help@connectful.com, they will keep you updated on when they have received the return and if it has been approved for a refund-- From that point, it should take around 3 - 10 business days to see your refund back in your account.

If you are still having trouble with your refund after we have approved it, please contact your credit card company to see if there is a hold-up on the funds. If you are still having trouble, contact your bank. 


I have received the wrong order. 

If you have received the wrong order, please contact us immediately at help@connectful.com with the following information: 

  • Your order number 
  • The name of the item you did not receive
  • The name of the item you received in its place
  • A photograph of the item you received

Once we have received this information from you, we will help you sort out this issue as soon as possible!


Thank you. 

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